The COVID-19 pandemic has forced many organizations to rapidly adapt to new methods of service delivery, with telehealth emerging as a crucial tool. A recent study titled "Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions" provides valuable insights into the experiences of staff and clients during this transition.
Based on semi-structured interviews with 15 staff and 11 clients from a regional not-for-profit agency in Western Australia, the study highlights both the benefits and challenges associated with telehealth. This blog aims to help practitioners improve their skills by implementing the outcomes of this research or encouraging further exploration.
Key Findings and Practical Implications
1. Increased Accessibility
Telehealth has proven to be a game-changer in increasing accessibility for clients, particularly those living in remote areas. Practitioners should consider maintaining telehealth options even post-pandemic to serve clients who face geographical or mobility challenges.
2. Technical Barriers
While telehealth offers numerous benefits, technical issues such as poor internet connectivity can hinder service delivery. Practitioners should advocate for improved digital infrastructure and offer technical support to clients.
3. Client Comfort and Digital Literacy
Clients' comfort and digital literacy levels significantly impact their telehealth experience. Offering practice sessions and educational resources can help clients become more comfortable with the technology.
4. Importance of Communication and Relationships
Effective communication is crucial in telehealth settings. Practitioners should focus on enhancing their remote communication skills and finding ways to build strong relationships with clients despite the lack of physical presence.
5. Tailored Service Delivery
The study emphasizes the need for tailored service delivery. Practitioners should consider individual client needs and preferences when implementing telehealth, ensuring that the mode of service delivery is appropriate for each client.
Encouraging Further Research
While this study provides valuable insights, further research is needed to explore the long-term impacts of telehealth and identify best practices. Practitioners are encouraged to participate in or conduct research to continue improving telehealth services.
To read the original research paper, please follow this link: Necessity as the Catalyst of Change: Exploring Client and Provider Perspectives of Accelerated Implementation of Telehealth by a Regional Australian Community Service Organisation during COVID-19 Restrictions
