The integration of eHealth technologies in primary care has shown to impact relationships and trust between patients and providers, as well as among healthcare providers themselves. A comprehensive review titled "The impact of eHealth on relationships and trust in primary care: a review of reviews" sheds light on how these technologies can be harnessed to improve healthcare outcomes. Here, we explore key findings from the review and provide actionable steps for practitioners to enhance their eHealth practices.
Key Findings from the Review
The review highlights both positive and negative impacts of eHealth on relationships and trust, influenced by various factors:
- Patient-Related Factors: Patient perceptions, expectations, functional abilities, and sociodemographic factors can significantly influence the impact of eHealth on relationships and trust.
- Provider-Related Factors: Provider communication skills, technology use style, and attitudes towards eHealth play crucial roles.
- Technology-Related Factors: The type of care delivery modality (e.g., phone, video, in-person) and technology design features are critical.
- Organizational Factors: Organizational support, training, and resource availability can facilitate or hinder the effective use of eHealth.
Practical Tips for Practitioners
Based on the review's findings, here are some practical tips for practitioners to improve their eHealth practices:
1. Understand Patient Perceptions and Preferences
Gather insights into your patients' perceptions, expectations, and concerns about using eHealth technologies. This can be achieved through surveys or direct conversations. Tailoring your approach to meet their needs can enhance trust and relationship-building.
2. Develop Technology-Specific Communication Skills
Adapt your communication style to fit the technology being used. For example, maintain eye contact during video consultations and use clear, concise language during phone calls. Training in these skills can significantly improve patient-provider interactions.
3. Use Hybrid Care Models
Consider using eHealth technologies as part of a hybrid care model, where initial in-person interactions are supplemented with virtual follow-ups. This approach can help maintain continuity and build stronger relationships.
4. Address Sociodemographic and Functional Barriers
Be mindful of language barriers, visual or auditory impairments, and cognitive-behavioral challenges when implementing eHealth solutions. Offering alternative options or additional support can help mitigate these barriers.
5. Engage in Continuous Training and Education
Regularly update your skills and knowledge on the latest eHealth technologies and best practices. Participate in training programs and workshops to stay informed and competent in using these tools effectively.
6. Foster a Supportive Organizational Environment
Advocate for organizational support in terms of resources, training, and clear guidelines for eHealth implementation. A supportive environment can enhance the overall effectiveness of eHealth practices.
Encouraging Further Research
While the review provides valuable insights, further research is needed to explore the nuanced impacts of eHealth on different patient groups and settings. Practitioners are encouraged to contribute to this growing body of knowledge by sharing their experiences and findings.To read the original research paper, please follow this link:
The impact of eHealth on relationships and trust in primary care: a review of reviews 
