The COVID-19 pandemic forced a rapid and unprecedented shift in the delivery of behavioral health services, particularly for children. A recent research article titled "Rapid Conversion from Clinic to Telehealth Behavioral Services During the COVID-19 Pandemic" by Crockett et al. (2020) provides valuable insights into how practitioners can adapt and thrive in this new landscape.
One of the key takeaways from the research is the importance of data-driven decision-making. The study highlights how the Kennedy Krieger Institute successfully transitioned to telehealth by leveraging ongoing data collection and analysis. Here are some actionable steps based on the study's findings that can help practitioners improve their telehealth services:
- Informed Consent: Ensure that informed consent procedures are robust and clearly communicated. Verify the identity of the person providing consent and outline the risks associated with telehealth, particularly regarding privacy and confidentiality.
- Privacy Measures: Use HIPAA-compliant platforms for telehealth sessions. Although there is temporary leniency regarding HIPAA regulations, it is crucial to plan for future compliance. Always ensure that the client is in a private area during sessions.
- Client Access: Assess and address any barriers to client access. Provide clear instructions for accessing telehealth platforms and setting up a conducive therapy environment at home.
- Licensure and State Restrictions: Stay updated on state-specific licensure requirements and temporary waivers. Document the originating site for each client and ensure compliance with state regulations.
- Provider Training: Develop comprehensive training programs for telehealth service delivery. Use competency checklists to ensure that providers are well-prepared to deliver effective telehealth services.
- Emergency Procedures: Maintain a list of emergency contact numbers for each client's location and verify the client's exact address at the start of each session.
- Outcome Monitoring: Continuously collect and analyze data to ensure that telehealth services are as effective as in-person sessions. Monitor client and provider satisfaction to make necessary adjustments.
The study also underscores the importance of flexibility and adaptability. The Kennedy Krieger Institute's success in scaling up telehealth services was facilitated by their prior experience with telehealth regulations and a robust data collection system. By continuously monitoring and responding to data, they were able to not only maintain but also increase their service delivery during the pandemic.
For practitioners looking to improve their telehealth services, the study offers a roadmap for success. By focusing on informed consent, privacy measures, client access, licensure compliance, provider training, emergency procedures, and outcome monitoring, practitioners can create a telehealth program that is both effective and sustainable.
To read the original research paper, please follow this link: Rapid Conversion from Clinic to Telehealth Behavioral Services During the COVID-19 Pandemic
