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Academic Professional: Implementing Lean and Compassionate Communication to Improve Paediatric Services

Academic Professional: Implementing Lean and Compassionate Communication to Improve Paediatric Services
The COVID-19 pandemic significantly disrupted healthcare services, creating backlogs and overburdening staff. A recent study titled "Recovering staff, recovering services: massive-online support for recovering a paediatric service using Lean and compassionate communication" offers valuable insights into overcoming these challenges. This blog will explore how practitioners can implement the study's findings to improve their services.

Understanding the Research

The study conducted by Smith and Bayliss (2022) examined the application of Lean management and compassionate communication in a paediatric service in northern England. Over eight weeks, the project reduced the waiting list from 1109 to 212 patients and decreased waiting times from a maximum of 36 months to an average of 70 days.

Key Takeaways for Practitioners

Here are some actionable steps based on the study's outcomes:

1. Implement Lean Management

Lean management focuses on eliminating waste and improving process efficiency. Practitioners can use Lean techniques to streamline administrative processes and reduce non-value activities. For instance:

2. Embrace Compassionate Communication

Compassionate communication involves understanding and empathizing with the situation of others. Practitioners should:By integrating compassionate communication, practitioners can improve patient satisfaction and staff morale.

3. Utilize Online Learning Resources

The study utilized a massive-open-online-course (MOOC) to train staff in Lean fundamentals. Practitioners can:

Encouraging Further Research

While the study provides a concrete example of successful implementation, further research is essential to generalize these findings. Practitioners are encouraged to:

Conclusion

Implementing Lean management and compassionate communication can significantly improve paediatric services by reducing waiting times and unburdening staff. Practitioners are encouraged to adopt these strategies and engage in continuous learning to enhance service delivery.

To read the original research paper, please follow this link: Recovering staff, recovering services: massive-online support for recovering a paediatric service using Lean and compassionate communication.


Citation: Smith, I. M., & Bayliss, E. (2022). Recovering staff, recovering services: massive-online support for recovering a paediatric service using Lean and compassionate communication. BMJ Open Quality. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9234906/?report=classic
Marnee Brick, President, TinyEYE Therapy Services

Author's Note: Marnee Brick, TinyEYE President, and her team collaborate to create our blogs. They share their insights and expertise in the field of Speech-Language Pathology, Online Therapy Services and Academic Research.

Connect with Marnee on LinkedIn to stay updated on the latest in Speech-Language Pathology and Online Therapy Services.

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