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Enhancing Online Therapy Skills: Lessons from Hospitality & Tourism Education

Enhancing Online Therapy Skills: Lessons from Hospitality & Tourism Education

The COVID-19 pandemic has been a catalyst for change across various sectors, including education and therapy. The transition to online platforms posed significant challenges, especially for those unprepared for such a swift shift. A recent study on hospitality and tourism lecturers provides valuable insights into coping strategies that can be applied in the realm of online therapy.

Understanding the Challenges

The study titled "HOW the tourism & hospitality lecturers coped with the transition to online teaching due to COVID-19" highlights the stressors faced by educators during this transition. These included feelings of working constantly, stress from online teaching, irregular working hours, and concerns about personal and family health. Such stressors are not unfamiliar to therapists who have had to adapt their practices to virtual formats.

Coping Strategies: Avoidance vs. Approach

The research utilized the Brief-COPE scale to categorize coping strategies into two types: avoidant and approach coping. Avoidant strategies often led to negative outcomes such as increased stress and anxiety. In contrast, approach coping strategies were associated with positive emotional results like well-being and resilience.

Applying Insights to Online Therapy

The findings from this study offer valuable lessons for online therapists:

  1. Embrace Planning: Like educators who successfully transitioned by planning their online courses, therapists can benefit from structured planning of their sessions.
  2. Cultivate Acceptance: Accepting the current reality of virtual interactions can reduce frustration and enhance therapeutic effectiveness.
  3. Pursue Active Coping: Engage actively with clients through interactive tools and techniques that foster engagement despite physical distance.

The Role of Emotional Intelligence

The study underscores the importance of emotional intelligence (EI) in managing stress effectively. For therapists, developing EI can enhance empathy, improve client interactions, and lead to better therapeutic outcomes.

The Path Forward

This research opens avenues for further exploration into how different sectors can learn from each other's experiences during crises. Online therapists are encouraged to delve deeper into these findings and explore additional research on coping strategies that could enhance their practice.

Read the original research paper: HOW the tourism & hospitality lecturers coped with the transition to online teaching due to COVID-19: An assessment of stressors, negative sentiments & coping strategies


Citation: Gupta, V., Roy, H., & Sahu, G. (2021). HOW the tourism & hospitality lecturers coped with the transition to online teaching due to COVID-19: An assessment of stressors, negative sentiments & coping strategies. Journal of Hospitality, Leisure, Sport & Tourism Education. https://doi.org/10.1016/j.jhlste.2021.100341
Marnee Brick, President, TinyEYE Therapy Services

Author's Note: Marnee Brick, TinyEYE President, and her team collaborate to create our blogs. They share their insights and expertise in the field of Speech-Language Pathology, Online Therapy Services and Academic Research.

Connect with Marnee on LinkedIn to stay updated on the latest in Speech-Language Pathology and Online Therapy Services.

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