Understanding the QTS Model
The QTS was established in Brisbane, Australia, to deliver telehealth services to regional and remote locations. Over 15 years, it coordinated 23,054 telehealth consultations across 37 pediatric specialties. This centralized model streamlined referral and consultation processes, providing better support for clinicians and enhancing patient care.Key Findings and Recommendations
The QTS review highlighted several successful telehealth models, including:
- General Outpatients: Regular telehealth clinics for various specialties, reducing the need for travel.
- Ad-hoc and Urgent Consultations: Real-time assessments, such as pediatric cardiology, providing timely diagnoses and reducing unnecessary transfers.
- Post-acute Burns Care: Follow-up care via videoconference, saving time and resources.
- Mental Health Services: Effective case conferencing and telehealth support for child and youth mental health.
- Community-Based Health Surveillance: Mobile telehealth services for Indigenous children, ensuring early detection and treatment.
Implementing Telehealth in Your Practice
Practitioners can adopt several strategies from the QTS experience to improve their telehealth services:
- Centralized Coordination: Establish a dedicated telehealth coordinator to streamline referrals and consultations.
- Training and Support: Provide comprehensive training for clinicians and support staff to enhance telehealth service delivery.
- Customized Telehealth Systems: Utilize telehealth systems tailored to meet specific clinical needs and improve patient engagement.
- Regular Evaluation: Continuously evaluate telehealth services to identify areas for improvement and ensure sustainability.
Encouraging Further Research
While the QTS has demonstrated the benefits of telehealth, ongoing research is crucial for innovation and improvement. Practitioners are encouraged to engage in research to explore new telehealth models, assess their effectiveness, and contribute to the growing body of evidence in telepaediatrics.
To read the original research paper, please follow this link: Queensland Telepaediatric Service: A Review of the First 15 Years of Service
