The research, conducted by Wesolowski, Skawinska, and Soroko, employed thematic analysis to understand client attitudes towards online psychological help. The study identified three main themes:
- Online psychological help situates in the shadow of face-to-face help.
- Online psychological help is a solution during the COVID-19 pandemic.
- Concerns about the credibility and effectiveness of online psychological help.
Let’s delve into these themes and explore how they can inform your practice:
1. Online Psychological Help vs. Face-to-Face Help
The study found that many clients perceive online therapy as inferior to face-to-face sessions. They expressed concerns about the lack of non-verbal communication and the difficulty in building a therapeutic relationship online. However, some clients did acknowledge that online therapy could be more convenient, especially for those in remote areas.
Actionable Insight: To bridge this gap, practitioners can focus on enhancing their online presence by using high-quality video conferencing tools and creating a comfortable virtual environment. Regular feedback from clients can also help in tailoring the sessions to meet their needs better.
2. Online Therapy as a Pandemic Solution
During the pandemic, online therapy provided a critical sense of continuity for clients. It allowed for the maintenance of therapeutic relationships and provided a means to adapt to exceptional circumstances.
Actionable Insight: Emphasize the flexibility and accessibility of online therapy to clients. Highlight success stories and case studies that demonstrate the effectiveness of online sessions. This can help in building trust and acceptance among clients who are skeptical about online therapy.
3. Credibility and Effectiveness Concerns
Some clients expressed doubts about the credibility and effectiveness of online therapy. They were concerned about the qualifications of online therapists and the potential for receiving unprofessional advice.
Actionable Insight: Transparency is key. Clearly communicate your qualifications and experience to your clients. Provide testimonials and case studies that showcase the success of your online therapy sessions. Additionally, staying updated with the latest research and incorporating evidence-based practices can significantly enhance the credibility of your services.
In conclusion, while online therapy presents certain challenges, it also offers unique opportunities for reaching a broader audience and providing flexible, accessible care. By understanding and addressing client concerns, practitioners can enhance the effectiveness of their online therapy services.
To read the original research paper, please follow this link: “Let me tell you what I think about online psychological help.” A thematic analysis of voluntary opinions collected at the onset of the COVID-19 pandemic.
