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Teens, AI Chatbots, and School-Based Support: What New Data Means for Educators and Student Services

Teens, AI Chatbots, and School-Based Support: What New Data Means for Educators and Student Services

Artificial intelligence (AI) is no longer a “future” issue for schools—it is a present-day classroom reality. Students are using AI chatbots to research topics, solve math problems, summarize readings, and, in some cases, navigate emotions. For school leaders, educators, and student support teams, the key question is no longer whether teens are using AI, but how they are using it—and what guardrails and supports are needed to ensure AI strengthens learning and wellbeing rather than undermining them.

New findings from Pew Research Center’s February 2026 report, “How Teens Use and View AI”, offer timely, data-driven insight into teen behavior and attitudes. Pew surveyed 1,458 U.S. teens ages 13 to 17 (and their parents) online from Sept. 25 to Oct. 9, 2025, with a margin of error of plus or minus 3.3 percentage points. The results help schools calibrate policy, instruction, and student services—especially as online supports (including teletherapy) become more integrated into student life.

How common is teen AI chatbot use?

Pew’s findings indicate that AI chatbot use among teens is widespread. Overall, 64% of U.S. teens report using AI chatbots. That level of adoption matters because it suggests AI is not limited to a small group of advanced students; it is becoming a mainstream tool that influences how students learn, complete work, and seek information.

Importantly, parents do not always see the full picture. Pew found that 51% of parents say their teen uses chatbots, while 28% are not sure. This gap—teens reporting higher use than parents perceive—creates a practical challenge for schools: family engagement around AI may start from uneven awareness.

What are teens using AI chatbots for?

Teens report using chatbots for a range of activities, but the most common uses are strongly school-adjacent:

For educators, the headline is clear: AI is already embedded in how students gather information and complete assignments. That reality elevates the importance of AI literacy instruction, clear classroom expectations, and updated academic integrity practices.

AI and schoolwork: helpful tool, uneven reliance

Pew’s report goes beyond “use” and examines how much schoolwork is done with AI support. While many teens have not used chatbots for schoolwork, a meaningful minority is incorporating AI into their workflow:

Schools should pay close attention to that “all or most” segment. Even if it represents one in ten students, it can have outsized implications for skill development, assessment validity, and student independence. It can also signal students who may be struggling with executive functioning, confidence, or foundational skills—and who may need targeted instructional or support interventions.

What tasks are teens using AI for in school?

Among teens who use chatbots for schoolwork, Pew found the most common tasks include:

This mix matters. Research support can be constructive when paired with source evaluation and citation skills. Math support can be helpful if students use AI for step-by-step explanation rather than answer extraction. Editing support can improve clarity, but it also raises questions about voice, authorship, and learning objectives—especially in writing-intensive curricula.

Perceived helpfulness: teens largely see value

When teens use chatbots for schoolwork, they tend to see them as beneficial. Pew reports that about a quarter of all teens say chatbots have been extremely or very helpful for completing schoolwork, and another 25% say they have been somewhat helpful. Only 3% say chatbots were of little to no help (with the remainder not using chatbots for schoolwork).

From a school improvement perspective, this suggests that “AI bans” alone may be difficult to sustain culturally. Many students experience AI as a practical support. A more durable approach often combines:

Academic integrity: most teens think AI-enabled cheating is happening

One of the most operationally urgent findings is how teens perceive cheating. Pew found that 59% of teens think students at their school use AI chatbots to cheat at least somewhat often. About a third say it happens extremely or very often. Only 14% say it rarely or never happens, while 15% are not sure.

This does not prove cheating rates, but it does indicate a strong student perception that AI-enabled cheating is part of the environment. Perception shapes behavior: when students believe “everyone is doing it,” norms can shift quickly.

Schools may want to treat this as both a policy and a culture issue. Effective responses often include:

Emotional support and companionship: a smaller but meaningful signal

While schoolwork dominates teen AI use, Pew found that 12% of teens say they have used chatbots to get emotional support or advice, and 16% say they have used chatbots for casual conversations. Majorities report not doing these activities, but the numbers are still significant in a school context—especially when scaled across a district.

For student support teams, this can be interpreted as a signal that some students are testing AI as a low-barrier “always available” outlet. That does not necessarily mean AI is replacing human support, but it does underscore the importance of ensuring students have clear pathways to trusted adults and qualified professionals.

At TinyEYE, we work with schools delivering online therapy services, and this finding reinforces a practical point: accessibility and responsiveness matter. When students seek support, they often choose what is immediate and available. Schools can respond by strengthening awareness of legitimate support options, normalizing help-seeking, and ensuring services are easy to access.

AI literacy: high awareness, mixed confidence

Pew reports that awareness of AI chatbots is nearly universal among teens: 56% have heard “a lot,” 39% “a little,” and only 5% have heard nothing at all. However, confidence varies. About a quarter of teens report being extremely or very confident in their ability to use chatbots, while others are only somewhat confident or not confident.

This variation is an equity issue as much as a technology issue. If AI becomes a standard productivity tool, students with lower confidence (or less instruction) may be disadvantaged—not only academically, but also in their ability to evaluate AI outputs and avoid misinformation.

Equity and demographic differences schools should not ignore

Pew highlights that teen AI experiences are not one-size-fits-all. For example, Black and Hispanic teens are more likely than White teens to report using chatbots for schoolwork help. Pew also found differences by household income: teens in households under $75,000 are more likely to say they do all or most of their schoolwork with chatbots’ help, compared with teens in households earning $75,000+.

These patterns can reflect differences in access to tutoring, academic supports, caregiver time, or other resources. For schools, the implication is not that AI use is “good” or “bad,” but that AI may be filling support gaps for some students. That makes it essential to pair AI policy with academic and mental health supports that are consistent, high-quality, and equitable.

Parents: supportive of information use, wary of emotional reliance

Pew found that parents are most comfortable with teens using chatbots to search for information (about eight-in-ten approve). Roughly six-in-ten are comfortable with schoolwork help. But only 18% would be okay with their teen getting emotional support or advice from a chatbot, and fewer than a third are okay with casual conversations.

Schools can use this insight to shape family communication. Parent concerns are not simply “anti-technology”; they are often about boundaries, safety, and the appropriateness of AI in personal domains. Proactive communication can reduce confusion and help align expectations between home and school.

Practical takeaways for schools and student support teams

For more information, please follow this link.

Marnee Brick, President, TinyEYE Therapy Services

Author's Note: Marnee Brick, TinyEYE President, and her team collaborate to create our blogs. They share their insights and expertise in the field of Speech-Language Pathology, Online Therapy Services and Academic Research.

Connect with Marnee on LinkedIn to stay updated on the latest in Speech-Language Pathology and Online Therapy Services.

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