Telehealth Triumphs and Trials: Lessons from Kentucky's Advocacy Centers
The COVID-19 pandemic has drastically altered the landscape of healthcare delivery, particularly in the realm of mental health services. A recent study, "The Benefits and Challenges of Shifting to Telehealth During COVID-19," offers valuable insights into how telehealth has been implemented in Kentucky's Sexual Violence Resource Centers (SVRCs) and Children's Advocacy Centers (CACs). This blog explores the key findings from the study and provides actionable insights for practitioners looking to enhance their telehealth services.
Benefits of Telehealth: Expanding Access and Flexibility
One of the most significant advantages of telehealth, as reported by 88 service providers in the study, is the increased access to care. This is particularly crucial in rural areas, where geographical barriers often impede access to in-person services. Telehealth has enabled clients to receive care without the logistical challenges of travel, thereby reducing costs associated with transportation and childcare.
Additionally, telehealth offers greater flexibility in scheduling, allowing providers and clients to arrange sessions that fit their respective needs. This flexibility has led to improved attendance rates and continuity of care, ensuring that clients receive consistent support even amidst the pandemic's disruptions.
Challenges: Technology and Client Engagement
Despite its benefits, telehealth presents several challenges. Technological issues, such as poor internet connectivity and lack of access to necessary devices, were frequently cited by providers. These challenges are exacerbated in rural areas, where broadband access is often limited.
Client engagement also poses a significant challenge. Providers noted difficulties in maintaining client focus, particularly with young children who are easily distracted in home environments. The lack of physical presence can hinder the ability to read non-verbal cues, making it harder to assess client needs accurately.
Strategies for Overcoming Challenges
To address these challenges, practitioners can adopt several strategies. Investing in technology training for both providers and clients can help mitigate technical issues. Establishing clear guidelines and protocols for telehealth sessions can enhance client engagement and ensure privacy and confidentiality.
Providers should also consider incorporating creative approaches to service delivery. For instance, using interactive tools and resources can make sessions more engaging for younger clients. Additionally, ongoing professional development and support for providers can help them adapt to the unique demands of telehealth.
Conclusion: The Future of Telehealth in Advocacy Centers
The study underscores the importance of telehealth as a tool for expanding access to care in advocacy centers. While challenges remain, the potential benefits of telehealth in enhancing service delivery are significant. By addressing technological and engagement barriers, practitioners can leverage telehealth to provide effective, flexible, and accessible care.
For those interested in delving deeper into the study's findings, The Benefits and Challenges of Shifting to Telehealth During COVID-19: Qualitative Feedback from Kentucky’s Sexual Violence Resource Centers and Children’s Advocacy Centers offers a comprehensive analysis.
